Our Policies

Last updated: 2026

Privacy Policy

Signature Solutions Moving Company ("we," "us," "our") respects your privacy. This policy explains what information we collect through this website and how we use it.

Information we collect

• Booking & contact details you provide: name, phone, email, loading and unloading addresses, move date and time, item details, and any notes.
• Messages you send through our contact form.
• Basic technical data your browser sends automatically (e.g., approximate location from a ZIP code you enter, used only to estimate your rate).

How we use it

• To prepare your estimate, schedule and perform your move, and contact you about it.
• To arrange billing and process payment for services you request.
• To respond to your questions and improve our service.

How we share it

We do not sell your personal information. We share it only with trusted providers that help us operate — for example, our booking storage (Google) and, if you pay online, our payment processor (Stripe), which handles card details directly and securely. We may disclose information if required by law.

Data security & retention

We use reputable, secured services to store booking information and take reasonable measures to protect it. We keep records as long as needed to provide our services and meet legal/accounting obligations.

Your choices

You may request access to, correction of, or deletion of your personal information by contacting us. To stop receiving messages from us, just let us know.

Children

Our services are intended for adults; we do not knowingly collect information from children under 13.

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Terms of Service

Agreement

By requesting an estimate or booking a move through this website, you agree to these terms. If you do not agree, please do not use the booking features.

Estimates & pricing

Prices shown by our online estimator are estimates based on the information you provide (team size, hours, distance zone, add-ons), subject to our stated rates and a 2-hour minimum. Your estimated total is the amount paid to reserve your move and lock in your date on our schedule. If your move runs beyond the scheduled hours, the additional time is billed separately — one hour at a time at the same hourly rate — and is due upon completion. We confirm your team and final quote before your move.

Booking & scheduling

Submitting a reservation requests a specific date and time. Your reservation is confirmed only when we verify availability and notify you. We will make reasonable efforts to honor requested times but cannot guarantee exact arrival windows due to traffic, weather, and prior jobs.

Your responsibilities

• Provide accurate move details, addresses, and access information.
• Disclose specialty/heavy items (e.g., pianos, safes) in advance so we bring the right team and equipment.
• Ensure a legal, safe parking and access path at both locations.

Items we cannot move

For safety and legal reasons we may decline hazardous materials, flammables, perishables, live animals, or items we reasonably believe are unsafe to handle.

Liability

We handle your belongings with care. Our liability for loss or damage is limited as permitted by applicable law and any valuation/coverage terms agreed in writing for your move. We are not responsible for items not packed or disclosed by you, or for pre-existing damage. Claims must be reported to us promptly.

Promo codes

Discount and referral codes are valid only when active and applied at booking, cannot be combined unless stated, have no cash value, and may be changed or withdrawn at any time.

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Payment, Cancellation & Refund Policy

How Booking & Confirmation Works

• Submitting the online form is a booking request, not a confirmed booking. We do not collect payment through the website.
• After you submit, you'll receive an instant confirmation email of the details you entered, along with instructions to wait for our team to reach out.
• Our team will contact you to finalize payment and confirm your booking. Your move is confirmed only once payment is complete and we have manually confirmed it — at which point your date and team are locked in.
• By submitting, you confirm that you have read and agree to this Payment, Cancellation & Refund Policy. Your agreement is recorded with a date and time stamp.

Payment & Pricing

• Full payment is required to confirm and secure your service. Your moving team is reserved exclusively for you once confirmed, and turned away from other customers for that time slot.
• The online estimate is based on the information you provide and a 2-hour minimum. If a job runs beyond the scheduled time, additional time is billed one hour at a time at the same hourly rate, and is due in full upon completion (before our team leaves). This is how the upfront amount and the final amount are reconciled.

Cancellations & Rescheduling

• Cancel or reschedule by the end of the day before your scheduled move date at no charge (full refund of any amount paid).
• Cancelling OR rescheduling on the day of the move, or the day before, as well as failure to provide access on arrival, is treated as a late change and carries a $100 late fee. The same fee applies whether you cancel or reschedule, so rescheduling cannot be used to avoid it.
• We'll always do our best to accommodate changes — please contact us as early as possible.

Refunds

• On-time cancellations (by the day before): full refund of any amount paid.
• Late cancellations or reschedules (day-of or day-before, or no-access): full refund minus the $100 late fee, which covers the reserved team time and travel already committed.
• Refunds are issued to your original payment method and typically appear within 5–10 business days, depending on your bank.

Our Commitment

If something isn't right with your move, please contact us promptly — we stand behind our work and want to make it right.