Policies

Our Policies

How we protect your information and how we work together. Questions? Send us a message.

Last updated: September 21, 2026

These policies are an agreement between you and Signature Prolific LLC, a Pennsylvania limited liability company doing business as Signature Solutions Moving Company ("Signature Solutions," "we," "us," or "our").

Privacy Policy

This policy explains what information we collect through this website, why we collect it, how long we keep it, and how you can have it removed. We do not sell your personal information, and we never have.

Information We Collect

Booking and estimate details you provide: your name, phone number, email address, the full street address, city, state and ZIP code of your loading and unloading locations, your move date and preferred arrival time, team size and hours, truck size, access details such as stairs and walking distance, item and inventory details, specialty or fragile item descriptions, and any notes you add.
Unfinished estimates. If you enter a valid email address or phone number in our estimator and leave without submitting, we save what you entered so you can pick up where you left off, and so we can send you a single reminder. Nothing is saved until you have entered an email address or a phone number.
Messages you send through our contact form, and any promotional sign-up details you provide to receive a discount code.
Basic usage data. Each page view records the date and time, the page address, and the website that referred you (for example, a search engine, a social network, or a partner listing). This is recorded by our own site, counted once per visit, and is not linked to your name or contact details. We do not use Google Analytics, advertising pixels, or third-party tracking cookies.
Location. We convert the ZIP codes you enter into an approximate distance from Scranton in order to determine your rate zone. We do not request or collect your device's precise location.

How We Use It

To prepare your estimate, schedule and perform your move, and communicate with you about it.
To arrange billing and collect payment for services you request.
To send you a reminder if you started an estimate and did not finish it.
To issue and validate discount and referral codes.
To respond to your questions, resolve disputes, keep required business records, and improve our service.

Marketing Messages and How to Stop Them

Messages that are part of a transaction — your estimate copy, your booking confirmation, and messages about a scheduled move — are sent because you asked us to perform a service. Promotional messages, such as an unfinished-estimate reminder, a discount code, or a referral reminder, include a way to unsubscribe, and you may also ask us to stop at any time through our contact form. We honor opt-out requests promptly and permanently. We do not send marketing text messages. If we ever offer them, we will ask for your separate, express written consent first, and consent will never be a condition of booking a move.

How We Share It

We do not sell, rent, or trade your personal information, and we do not share it for advertising. We share it only with service providers that operate our business on our behalf — principally Google, which hosts our booking records and delivers our email. If we later accept online card payments, the payment processor will handle your card details directly and we will never receive or store your full card number. We may also disclose information where we are legally required to, or where it is necessary to establish or defend a legal claim.

How Long We Keep It

We keep information only as long as we have a reason to:

Completed and confirmed bookings: seven years, because tax, accounting, and limitations-period rules require us to retain records of transactions.
Unfinished estimates: twelve months, then automatically deleted.
Discount code sign-ups: twenty-four months, then automatically deleted.
Contact form messages: twenty-four months, then automatically deleted.
Page-view records: twenty-four months. These contain no personal information.

Your Choices, Including Deletion

You may ask us to tell you what information we hold about you, correct it, or delete it. Send the request through our contact form using the email address you booked with, and we will complete it within 30 days.

Two honest limits on deletion. First, if you have a move scheduled, we cannot delete the details we need in order to perform it; we will delete them once the move is complete and the retention period above has run. Second, for a move you actually paid for, we remove your name, contact details, and addresses but keep the transaction record itself — the reference number, dates, and amounts — because we are required to retain proof of the transaction. Everything that identifies you personally is erased.

We do not require you to create an account or a password. We deliberately do not operate user accounts, because doing so would mean storing more of your information, not less.

Security

Your information is stored in reputable, access-controlled services, and this site is served over an encrypted connection. No method of transmission or storage is perfectly secure, and we cannot guarantee absolute security, but we take reasonable measures appropriate to the size of our business and the sensitivity of the information involved.

Where You Are

We are a Pennsylvania business serving Pennsylvania and the surrounding region. Our services are offered only to people in the United States, and our site is not directed to, or intended for, individuals located in the European Union or the United Kingdom.

Children

Our services are intended for adults. We do not knowingly collect information from children under 13. If you believe a child has provided us information, contact us and we will delete it.

Changes to This Policy

If we change this policy we will update the date at the top of this page. Material changes will apply going forward, not retroactively.

Terms of Service

1. Who You Are Contracting With

These Terms are a binding agreement between you and Signature Prolific LLC, a Pennsylvania limited liability company doing business as Signature Solutions Moving Company. All services described on this site are provided by Signature Prolific LLC.

2. Your Agreement, and Electronic Records

By checking the agreement box in our booking form, submitting a booking request, or using our services, you agree to these Terms, our Privacy Policy, and our Payment, Cancellation & Refund Policy. If you do not agree, do not book a move. You consent to contract electronically, and you agree that your checkbox, together with the date and time we record, is a valid signature and that our records of it are admissible evidence of your agreement. If you are booking on behalf of another person, a household, or a company, you confirm you are authorized to bind them, and "you" includes them.

3. What We Do

We offer two distinct kinds of service, and the difference matters legally:

Labor-only moving. You supply the truck, trailer, or portable container. Our team supplies the labor — loading, unloading, carrying, and placement. We do not transport your belongings and we never take custody or control of them. They remain in your possession and under your direction at all times, and you remain responsible for the vehicle, for how it is loaded relative to its limits, and for anything that happens in transit.

Packing, cleaning, and specialty item handling may be added to either. Which service you have purchased is shown on your estimate and your confirmation.

4. Estimates and Pricing

Prices produced by our online estimator are estimates based entirely on the information you provide — team size, hours, distance zone, and add-ons — and are subject to our stated rates and a two-hour minimum. Your estimated total is the amount you pay to reserve your move and lock in your date on our schedule. If your move runs beyond the scheduled hours, the additional time is billed separately, one hour at a time at the same hourly rate, and is due in full upon completion, before our team leaves. We confirm your team and your final quote with you before your move. An estimate is not an offer we are obligated to accept, and it is not binding until we confirm your booking in writing.

If the job we arrive to is materially different from what you described — substantially more items, undisclosed heavy or specialty items, stairs or access conditions you did not tell us about, or a different address — we may adjust the price, adjust the time required, or decline the job. Where we decline for that reason, it is treated as a late cancellation by you under the Payment, Cancellation & Refund Policy.

5. Booking and Scheduling

Submitting the online form requests a specific date and time; it is not a confirmed booking. Your reservation is confirmed only when we verify availability, receive payment, and notify you. We make reasonable efforts to honor requested arrival times but cannot guarantee exact windows, because traffic, weather, and prior jobs affect them. Arrival time estimates are not guarantees, and we are not liable for losses caused by late arrival — including truck rental fees, container fees, elevator or loading dock reservations, closing or lease deadlines, or time you take off work.

6. Your Responsibilities

Provide accurate and complete move details, addresses, and access information.
Disclose specialty, oversized, and unusually heavy items — pianos, safes, gym equipment, large appliances, and similar — in advance, so we bring the right team and equipment.
Secure legal, safe, and available parking and a clear access path at both locations, including any permits, elevator reservations, or building approvals your property requires.
Be present, or have an authorized adult present, for the duration of the work.
Personally transport cash, jewelry, medication, firearms, documents, data storage devices, and other irreplaceable or high-value items. We ask that you do not include them in your move.
Disclose any condition at either property that could make the work unsafe — damaged stairs or railings, pest or mold problems, biohazards, aggressive animals, or unstable flooring.
Ensure that everything we are asked to handle is lawfully yours to move, and that you have the right to be at, and to remove property from, both locations.

7. Items We Will Not Move

We may refuse, and you agree not to present, any of the following: hazardous, flammable, explosive, corrosive, or radioactive materials; propane and fuel containers; ammunition and explosives; perishable food; live animals and plants; illegal drugs, controlled substances, and drug paraphernalia; stolen property or anything you do not have the legal right to move; biohazardous or contaminated material; and anything we reasonably judge unsafe to handle or unsafe for our team to be near. If we discover such items after work has begun, we may stop work immediately. Stopping work for this reason is not a breach by us, and you remain responsible for the full amount of the reserved job.

8. Conditions at the Property

Moving heavy objects through a building carries unavoidable risk. Doorframes, corners, walls, floors, carpet, banisters, and thresholds can be marked in the ordinary course of a careful move, and some items cannot be moved through a given space without disassembly or risk. We will tell you when we believe an item cannot be moved safely. If you direct us to attempt it anyway, you accept the risk of damage to that item and to the property. We are not responsible for damage arising from pre-existing defects, from structural or design conditions of the building, or from conditions you did not disclose.

9. Loss or Damage, and How to Make a Claim

We handle your belongings with care and we stand behind our work. This section, together with section 10, states the full extent of our responsibility.

Labor-only moves. Because we never take custody of your belongings and do not transport them, we are responsible only for direct physical damage caused by our team's own negligent handling while performing the labor. We are not responsible for anything that occurs in transit, for how the load shifts or settles while the vehicle is moving, for damage arising from the condition, size, or loading capacity of a vehicle you supplied, or for items you packed yourself.
What we are not responsible for, in either case: items you packed yourself, unless the damage was caused by our handling of the outside of the carton; pre-existing damage or wear; mechanical, electronic, or cosmetic failure of appliances and electronics with no visible external damage; particleboard, press-board, and ready-to-assemble furniture, which is not built to be moved once assembled; items with undisclosed pre-existing structural weakness; loss of data; perishables, plants, and living things; and anything you were asked to transport personally under section 6.
Deadline to make a claim. Any claim for loss or damage must be noted at the time of the move where reasonably visible, and in all cases submitted to us in writing within thirty (30) days of the completion of your move, with a description of the item, photographs, and proof of value. Claims submitted after 30 days are waived. You must give us a reasonable opportunity to inspect the item and, at our option, to repair it, replace it, or pay its depreciated value, before you pursue any other remedy.
Payment first. A claim is not a reason to withhold payment. Amounts due for services performed remain payable while a claim is being resolved.

10. Limitation of Liability

Please read this section carefully. It limits the amount you can recover from us.

Cap on damage to belongings. Our total liability for loss of or damage to your belongings arising out of any one move will not exceed the total amount you paid us for that move.
Overall cap. Except as stated above, and to the fullest extent permitted by law, the total liability of Signature Prolific LLC, its members, employees, and contractors, for all claims arising out of or relating to your move, these Terms, or this website, will not exceed the total amount you paid us for the move giving rise to the claim.
No indirect damages. We are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost income, lost business, lost rent, loss of use, delay costs, storage or truck rental costs, sentimental value, or emotional distress, even if we were advised such damages were possible.
Website. This site, the estimator, and any content on it are provided "as is." Estimator output is an estimate, not a quote or a guarantee of price or availability.
What this does not limit. Nothing in these Terms limits liability for death or personal injury caused by our negligence, for fraud or intentional misconduct, or for anything else that cannot be limited under Pennsylvania law. If any limitation here is held unenforceable, it will be reduced to the minimum extent necessary and the remainder will stay in force.

11. Disclaimer of Warranties

To the fullest extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that this website will be uninterrupted, error-free, or free of harmful components. We do warrant that we will perform our services with reasonable care and skill, and that promise is not disclaimed.

12. Indemnification

You agree to defend, indemnify, and hold harmless Signature Prolific LLC, its members, employees, and contractors from and against any third-party claims, demands, losses, liabilities, penalties, damages, and reasonable attorneys' fees and costs arising out of or relating to:

your breach of these Terms or of any law, ordinance, lease, HOA rule, or building regulation;
any item you presented that is prohibited under section 7, or that you did not have the legal right to move;
any material misrepresentation or omission about what is being moved, the condition of either property, or your authority over the property or its contents;
any condition at either location that you knew of, or reasonably should have known of, and did not disclose;
injury or property damage to any third party arising from your acts or omissions, or from the acts of anyone you allowed to be present; and
any claim by a landlord, buyer, seller, building owner, HOA, or other person arising from your move.

This obligation does not apply to any claim to the extent it arises from our own negligence or intentional misconduct. We will notify you promptly of any claim we seek indemnity for, and you may participate in the defense with counsel of your choosing.

13. Dispute Resolution, Arbitration, and Class Action Waiver

Please read this section carefully. It affects how disputes between us are resolved, and it limits your right to a jury trial and to participate in a class action.

Talk to us first. Before starting any formal proceeding, you agree to contact us and give us 30 days to resolve the issue informally. Most problems are solved this way, and we would much rather fix something than argue about it.
Arbitration. If we cannot resolve it, any dispute arising out of or relating to these Terms, your move, or this website will be resolved by final and binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, rather than in court. The arbitration will take place in Lackawanna County, Pennsylvania, or by telephone or video at your election, and judgment on the award may be entered in any court with jurisdiction.
Small claims stays open. Either of us may instead bring an individual claim in small claims court in Lackawanna County, Pennsylvania, if it qualifies. Most disputes about a single move belong there, and nothing in this section prevents that.
Class action waiver. Disputes will be brought only in an individual capacity. You and we each waive any right to bring or participate in a class, collective, consolidated, or representative action, and the arbitrator may not preside over any form of representative proceeding. If this waiver is held unenforceable as to a particular claim, that claim, and only that claim, will proceed in court rather than in arbitration.
You may opt out. You may reject this arbitration agreement by notifying us in writing through our contact form within 30 days of first agreeing to these Terms, stating your name and that you opt out of arbitration. Opting out has no effect on your booking, your price, or your service, and it does not affect any other part of these Terms.
Jury trial waiver. To the extent any dispute proceeds in court rather than arbitration, you and we each waive the right to a trial by jury.
Survival. This section survives the end of our agreement.

14. Governing Law and Where Disputes Are Heard

These Terms and any dispute arising out of them or out of your move are governed by the laws of the Commonwealth of Pennsylvania, without regard to its conflict-of-laws rules. Subject to section 13, you and we agree that any action must be brought exclusively in the state courts located in Lackawanna County, Pennsylvania, or in the United States District Court for the Middle District of Pennsylvania, and you and we each consent to the personal jurisdiction of those courts and waive any objection to venue or to an inconvenient forum. Nothing here deprives you of the protection of any consumer right that cannot be waived under the law of the state where you live.

15. Events Outside Our Control

We are not liable for any failure or delay caused by events beyond our reasonable control, including severe weather, flooding, road closures, accidents, vehicle breakdown, fire, utility or network failure, labor disruption, civil unrest, epidemic, or government action. If such an event prevents your move, we will reschedule you at the earliest date we both can manage, or refund amounts you paid for services we did not perform. That refund is your sole remedy.

16. Discount and Referral Codes

Discount and referral codes are valid only while active, must be applied at the time of booking, cannot be applied retroactively, cannot be combined unless we say so, have no cash value, are not transferable for value, and may be changed or withdrawn at any time. We may refuse or reverse a code we reasonably believe was obtained or used fraudulently, including self-referral, duplicate accounts, and bulk redemption, and we may charge the undiscounted price in that case.

17. Photographs

We sometimes photograph our work — trucks, equipment, and completed jobs — for our records and occasionally for our website or social media. We do not photograph the interior of your home for promotional use, or identify you, your address, or your belongings, without your permission. Tell us if you would prefer no photographs at all, and we will note it on your job.

18. Our Team and Contractors

We may use trained employees or vetted independent contractors to perform your move. We remain responsible to you for the services under these Terms regardless of who performs them. You agree not to solicit or separately hire any member of our team for moving services for twelve months after your move, except through us.

19. Payment Disputes and Chargebacks

If you believe you have been charged incorrectly, contact us first — we will look at it promptly and fix any genuine error. Initiating a chargeback for services we actually performed, instead of raising it with us, is a breach of these Terms. Where a chargeback is resolved in our favor, you are responsible for the amount owed and any fees we incur, and we may decline future bookings.

20. Changes to These Terms

We may update these Terms. The date at the top of this page will change when we do. The Terms in effect on the date you agreed are the ones that govern your move, and changes do not apply retroactively to a move already booked.

21. General

These Terms, the Privacy Policy, and the Payment, Cancellation & Refund Policy are the entire agreement between us about their subject matter, and replace any prior discussions. If any provision is found unenforceable, it will be modified to the least extent necessary and the rest will remain in effect. Our failure to enforce a provision is not a waiver of it. You may not assign your rights under these Terms; we may assign ours to a successor to our business. Nothing in these Terms creates a partnership, joint venture, or employment relationship, or gives any third party the right to enforce them. Notices to you may be sent to the email address you provided; notices to us should be sent through our contact form. Sections 9 through 14, 19, and 21 survive the end of our agreement.

Payment, Cancellation & Refund Policy

How Booking and Confirmation Work

Submitting the online form is a booking request, not a confirmed booking. We do not collect payment through the website.
After you submit, you will receive an instant email copy of the details you entered, along with instructions to wait for our team to reach out.
Our team will contact you to finalize payment and confirm your booking. Your move is confirmed only once payment is complete and we have confirmed it — at which point your date and your team are locked in.
By submitting, you confirm that you have read and agree to this policy, our Terms of Service, and our Privacy Policy. Your agreement is recorded with a date and time stamp.

Payment and Pricing

Full payment is required to confirm and secure your service. Your moving team is reserved exclusively for you once confirmed, and turned away from other customers for that time slot.
The online estimate is based on the information you provide and a two-hour minimum. If a job runs beyond the scheduled time, additional time is billed one hour at a time at the same hourly rate, and is due in full upon completion, before our team leaves. This is how the upfront amount and the final amount are reconciled.
If the job differs materially from what you described, section 4 of our Terms of Service applies.

Cancellations and Rescheduling

Any time before the day of your move: cancel or reschedule at no charge, with a full refund of any amount paid.
On the day of your move: a $100 late change fee applies. The same fee applies whether you cancel or reschedule, so rescheduling cannot be used to avoid it.
The same $100 fee applies if our team arrives and cannot begin work — because no one is there, because access, parking, or an elevator is unavailable, or because the property is not ready.
The fee is not a penalty. It reflects the team time and travel we committed to you and turned away from other customers, and both of us agree it is a reasonable estimate of that loss, which would otherwise be difficult to calculate.
We will always do our best to accommodate changes. Please contact us as early as you can.

Refunds

Cancelled or rescheduled before the day of your move: full refund of any amount paid.
Cancelled or rescheduled on the day of your move, or unable to start when our team arrives: full refund minus the $100 late change fee.
If we cancel for any reason other than your breach of these terms, you receive a full refund of everything you paid.
Refunds are issued to your original payment method and typically appear within 5–10 business days, depending on your bank.
Services already performed are not refundable, but see "Our commitment" below.

Our Commitment

If something is not right with your move, contact us promptly and give us the chance to make it right — we stand behind our work. Claims for loss or damage follow section 9 of our Terms of Service, including the 30-day written claim deadline.