Our Policies

Last updated: 2026

Privacy Policy

Signature Solutions Moving Company ("we," "us," "our") respects your privacy. This policy explains what information we collect through this website and how we use it.

Information we collect

• Booking & contact details you provide: name, phone, email, pickup/drop-off addresses, move date and time, item details, and any notes.
• Messages you send through our contact form.
• Basic technical data your browser sends automatically (e.g., approximate location from a ZIP code you enter, used only to estimate your rate).

How we use it

• To prepare your estimate, schedule and perform your move, and contact you about it.
• To arrange billing and process payment for services you request.
• To respond to your questions and improve our service.

How we share it

We do not sell your personal information. We share it only with trusted providers that help us operate — for example, our booking storage (Google) and, if you pay online, our payment processor (Stripe), which handles card details directly and securely. We may disclose information if required by law.

Data security & retention

We use reputable, secured services to store booking information and take reasonable measures to protect it. We keep records as long as needed to provide our services and meet legal/accounting obligations.

Your choices

You may request access to, correction of, or deletion of your personal information by contacting us. To stop receiving messages from us, just let us know.

Children

Our services are intended for adults; we do not knowingly collect information from children under 13.

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Terms of Service

Agreement

By requesting an estimate or booking a move through this website, you agree to these terms. If you do not agree, please do not use the booking features.

Estimates & pricing

Prices shown by our online estimator are estimates based on the information you provide (crew size, hours, distance zone, add-ons). Final pricing is billed on the actual time and services required on moving day, subject to our stated rates and a 2-hour minimum. We confirm your crew and final quote before your move.

Booking & scheduling

Submitting a reservation requests a specific date and time. Your reservation is confirmed only when we verify availability and notify you. We will make reasonable efforts to honor requested times but cannot guarantee exact arrival windows due to traffic, weather, and prior jobs.

Your responsibilities

• Provide accurate move details, addresses, and access information.
• Disclose specialty/heavy items (e.g., pianos, safes) in advance so we bring the right crew and equipment.
• Ensure a legal, safe parking and access path at both locations.

Items we cannot move

For safety and legal reasons we may decline hazardous materials, flammables, perishables, live animals, or items we reasonably believe are unsafe to handle.

Liability

We handle your belongings with care. Our liability for loss or damage is limited as permitted by applicable law and any valuation/coverage terms agreed in writing for your move. We are not responsible for items not packed or disclosed by you, or for pre-existing damage. Claims must be reported to us promptly.

Promo codes

Discount and referral codes are valid only when active and applied at booking, cannot be combined unless stated, have no cash value, and may be changed or withdrawn at any time.

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Cancellation & Refund Policy

Changing or cancelling your move

• 48+ hours before your scheduled date: cancel or reschedule at no charge.
• Within 48 hours of your scheduled date: we may apply a cancellation fee to cover reserved crew time; rescheduling is accommodated when possible.
• Same-day cancellation or no-access on arrival: a minimum (2-hour) charge may apply for the crew and travel already committed.

Refunds

If you have paid in advance and are entitled to a refund under this policy, we issue it to your original payment method. Refunds for online (Stripe) payments are processed through Stripe and typically appear within 5–10 business days, depending on your bank. Partial refunds may apply where part of the service was performed.

Satisfaction

If something isn't right with your move, contact us promptly — we want to make it right.

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Note: These policies are provided as a starting point and are not legal advice. Please have them reviewed by a licensed attorney in your state and adjust the cancellation windows, fees, and liability terms to match your business and local regulations before relying on them.